“Travel Tech has long supported the U.S. Department of Transportation’s efforts to ensure consumers have access to critical ancillary fee information. We did so in 2014 and are doing so again in 2023,” stated Laura Chadwick, President & CEO of the Travel Technology Association. “For too long, consumers have lacked the consistent ability to know the true cost of different flight options.”
In its comments, Travel Tech addresses how ancillary fee information should be provided to ticket agents. In its proposed rule, the DOT seeks to omit global distribution systems from receiving mandatory ancillary fee data from airlines.
“Travel Tech strongly recommends that ancillary fee data be shared with all channels that distribute fare and schedule information,” Chadwick continued. “It is the most simple and direct way to solve the issue of ancillary fee transparency for consumers.”
Travel Tech also filed a petition today requesting a hearing on DOT’s proposed requirement to display the critical ancillary fee information on the first page of online search results. Travel Tech addresses this matter in its comments.
“Our members are the leading innovators in creating consumer-friendly online travel information sites. We are deeply concerned about the DOT’s first-page search results requirements included in the proposed regulation. These rules, if adopted as written, will clutter and confuse the online air travel shopping experience for consumers. This is especially true for travel comparison sites that display multiple airlines’ schedules and fares,” said Chadwick.
“In our comments and hearing petition, we argue that the Department should not displace ticket agents’ well-established expertise with a government-regulated website design mandate. Ticket agents should have the flexibility to design appropriate displays of ancillary fees and develop innovative new methods for consumers as well,” Chadwick continued.
###
About Travel Tech
The Travel Technology Association (Travel Tech) is the voice of the travel technology industry, advocating for public policy that promotes transparency and competition in the marketplace to encourage innovation and preserve consumer choice. Travel Tech represents the leading innovators in travel technology, including global distribution systems, online travel agencies and metasearch companies, travel management companies, and short-term rental platforms.
To schedule an interview with a Travel Tech spokesperson, contact Dan Rene of kglobal at 202-329-8357 or daniel.rene@kglobal.com.
On Monday, January 9, 2023, the Travel Technology Association filed comments with the Federal Trade Commission (FTC) regarding the value of first-hand, timely traveler reviews. The comments, in response to FTC’s Advance Notice of Proposed Rulemaking, focus on how consumers benefit from the ability to make informed choices when considering travel plans.
The comments state in part that “…Reviews or other quality rankings are often incorporated into search results to help consumers find, compare, assess, and book travel-related services based on a variety of factors, including value, quality, and safety. Consumers greatly value these services, and they are a key driver for travel planning and decision-making…”
In the filing, Travel Tech also encourages the FTC to “…utilize its existing authority to combat bad actors that employ the increasingly nefarious paid review-generation sites…” or “click farms.”
“On behalf of members of the Travel Technology Association, we congratulate Senators Jacky Rosen (D-NV) and Roger Wicker (R-MS) on the inclusion of their bipartisan Omnibus Travel and Tourism Act of 2021 in the Consolidated Appropriations Act of 2023 passed by Congress and signed into law by President Biden.
We look forward to working with the first Assistant Secretary of Commerce for Travel and Tourism, a new position established by the Omnibus Travel and Tourism Act. Technology continues to be a critical tool in supporting consumer travel discovery and facilitating bookings and entry into the US.
Our members, the leading innovators in travel technology, including global distribution systems, online travel agencies and metasearch companies, travel management companies, and short-term rental platforms, stand ready to support the new secretary and their efforts to develop and implement a new national strategy to increase travel to and within the U.S.”
– Laura Chadwick, President and CEO, Travel Technology Association
Laura Chadwick, President and CEO of Travel Technology Association submitted comments concerning the Mayor’s Office of Special Enforcement’s Proposed Rules regarding short-term rentals in New York City.
Travel Tech advocates for public policy that promotes market transparency and competition to encourage innovation and preserve consumer choice. We represent the leading innovators in travel technology, including global distribution systems, online travel agencies and metasearch companies, travel management companies, and short-term rental platforms.
Travel Tech Association Letter re NYC LL 18 Proposed Rules encourages New York officials to work with Travel Tech members to identify a way forward that works for New Yorkers, travelers, and third-party booking platforms.
Travel Technology Association Advocates to Provide Consumers Transparency, and Options
Laura Chadwick, President and CEO of the TravelTechnology Association (Travel Tech), the voice of the travel technology industry, advocating for public policy that promotes transparency and competition in the marketplace to encourage innovation and preserve consumer choice, issued the following Thanksgiving Day holiday message:
“Despite the challenges of inflation, demand for travel remains high. After the last several years spent apart, families and friends want to be together this Thanksgiving and for the upcoming holidays. Perhaps more so than ever before, we appreciate the value of in-person connections and experiences. Travel Tech member companies – including the leading online travel agents, metasearch platforms, travel management companies, global distribution systems, and short-term rental platforms – provide essential tools and services to help consumers get the most out of their travel dollars.
Undoubtedly, travel during the holidays will be challenged by weather and ongoing staffing issues at airlines. Travel Tech supports the U.S. Department of Transportation’s common-sense efforts to ensure travelers receive timely refunds for canceled flights and can access information ahead of time about ever-expanding airline fees, including the costs for families to sit together with their kids. While these matters are complicated and require flexibility in implementation, Travel Tech members strongly believe these are the right policies to protect travelers.
As we look ahead to 2023, the world’s leading online travel agents, metasearch platforms, travel management companies, global distribution systems, and short-term rental platforms continue to lead the way by putting traveler choice first, facilitating and maintaining a consumer-friendly marketplace. Bringing consumers the best booking options and purchase protections for their trip to reunite with their families and friends is something we can all be thankful for this year and beyond.”
###
About Travel Tech
The Travel Technology Association (Travel Tech) is the voice of the travel technology industry, advocating for public policy that promotes transparency and competition in the marketplace to encourage innovation and preserve consumer choice. Travel Tech represents the leading innovators in travel technology, including global distribution systems, online travel agencies and metasearch companies, travel management companies, and short-term rental platforms.
To schedule an interview with a Travel Tech spokesperson, contact Dan Rene of kglobal at 202-329-8357 or daniel.rene@kglobal.com.
New Leadership to Advance Transparency, Competition, and Consumer Choice in Travel Marketplace
[Arlington, VA] [October 19, 2022] – The Travel Technology Association (Travel Tech), the voice of the travel technology industry, announced today that following a comprehensive executive search, it has appointed Laura Chadwick as its new President and Chief Executive Officer. Chadwick’s record of association leadership and public policy advocacy make her an ideal choice for the association to advance its mission of promoting marketplace competition, transparency, and advocacy for policies that deliver consumer value.
Chadwick previously served as a Vice President, Industry Relations at the XRAssociation (XRA), where she launched the new organization’s membership, marketing, and development efforts. Under her leadership, XRA grew from five members to more than 40 in the span of two and a half years. Previously Chadwick led corporate member engagement and technology policy lobbying at the National Restaurant Association. She is also a veteran of the Consumer Technology Association and the Capitol Hill offices of U.S. Representatives Adam Schiff (CA-28) and Mike Thompson (CA-05).
“We are delighted Laura is leading Travel Tech. Her leadership skills, combined with her technology and policy background, make her the perfect choice,” stated Emmett O’Keefe, Chairman of the Travel Tech Board of Directors. “She will be a great advocate for the industry as we continue to provide value to the travel consumer.”
Chadwick will focus on solidifying the Travel Technology Association’s value to the industry, highlighting its advocacy work, and expanding its membership.
“I am honored to join the Travel Technology Association as its new leader and work with some of the most innovative companies in the travel industry,” Chadwick said. “Throughout my career, I have led efforts to highlight the power of technology to benefit consumers and transform businesses. As more and more Americans make plans to travel, we have a great opportunity to highlight Travel Tech’s core principles of consumer choice, competition, and transparency and its value as an organization supporting the industry.”
“Laura’s leadership is a welcome addition to the team,” stated Kelly Kolb, Travel Tech’s Board Vice Chair. “Her plans to expand the reach of the association, enhance our advocacy efforts, and showcase the benefits technology brings to travelers and the economy, will be noticed quickly throughout the industry and especially in Washington, DC.”
Chadwick takes on the role of President and CEO following the transition of Interim President Stewart Alvarez. Alvarez will continue to support Travel Tech in an advisory role.
“I look forward to working with Laura as she leads Travel Tech in these important times,” stated Alvarez. “Proposals from the Department of Transportation regarding ticket refunds and ancillary services, ongoing discussions in state capitals and city halls, along with the continued advocacy of a transparent marketplace, make her leadership in this space essential.”
###
About Travel Tech
The Travel Technology Association (Travel Tech) is the voice of the travel technology industry, advocating for public policy that promotes transparency and competition in the marketplace to encourage innovation and preserve consumer choice. Travel Tech represents the leading innovators in travel technology, including global distribution systems, online travel agencies and metasearch companies, travel management companies, and short-term rental platforms.
To schedule an interview with a Travel Tech spokesperson, contact Dan Rene of kglobal at 202-329-8357 or daniel.rene@kglobal.com.
Travel Tech released a new report outlining how online travel platforms benefit independent hotels and will help their economic recovery in the wake of the COVID-19 pandemic.
How Online Travel Platforms Benefit Independent Hotels
December 21, 2024 – Laura Chadwick, President and CEO of the Travel Technology Association, released the following statement regarding the removal of the Hotel Fees Transparency Act (S.2498) along with other commerce-related bills from the Continuing Resolution passed by Congress late Friday night: “Travel Tech is disappointed that Congress did not include the Hotel Fees […]
