The Association Launches Online Resource to Highlight Its New Advocate Members and Others

February 28, 2024 – Today, the Travel Technology Association (Travel Tech) launched its “Innovate” page to highlight the contributions and efforts of its member companies working to empower traveler choice and pioneer new technologies and tools to improve the travel experience. 

The page launches with profiles featuring the association’s Advocate members, including its newest member AirHelp. As part of Travel Tech’s first-ever member expansion, the new Advocate member tier is aimed at startups and small and medium-sized travel technology companies.

“Our Advocate members are working at the cutting edge of travel technology, developing new innovations to support both consumers and travel industry partners,” said Laura Chadwick, President and CEO of Travel Tech. “I am excited to highlight these companies and the vibrancy of our industry segment as a whole.”

In the months to come, Travel Tech will share more member profiles on its Innovate page, adding new stories about their work to innovate the travel experience through new technology and digital tools. 

CHECK OUT THE INNOVATION PAGE

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Travel Tech will celebrate its 25th anniversary with event on Capitol Hill

February 27, 2024 — In recognition of its 25th anniversary, the Travel Technology Association (Travel Tech) has announced its first-ever Policy & Innovation Showcase event on Capitol Hill on Wednesday, May 22nd, 2024 from 5:00 to 7:30 pm.

This widely-attended event will be held in the Rayburn House Office Building foyer, overlooking the U.S. Capitol, during National Travel & Tourism Week. Policymakers, their staff, and members of the media will have the opportunity to interact with Travel Tech member companies and learn about their work to make the travel experience more transparent, competitive, and innovative for consumers. 

The Showcase will feature remarks by Travel Tech President & CEO Laura Chadwick, who will present two awards to members of Congress selected by the Travel Tech Board of Directors. These awards will mark the achievements of these policymakers to empower traveler choice and champion travel innovation.

“Twenty-five years ago, our industry pioneers knew public policy supporting transparency, competition, and innovation would be essential to innovating the travel sector,” said Chadwick. “These same issues are as relevant today as they were back then. We look forward to celebrating both our history and our future at our Policy & Innovation Showcase.” 

Save the Date

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Travel Tech President & CEO Presented at the Travel Trends AI Summit 

Thursday, February 22, 2024 — The Travel Technology Association (Travel Tech), the voice of the travel technology industry and consistent advocate for public policy that supports a competitive and transparent marketplace, presented at the Travel Trends AI Summit. This virtual event brought together travel industry leaders, technology experts, executives, and entrepreneurs to discuss how AI technology will impact the travel industry in 2024. Travel Tech participated in this timely event alongside leaders from Microsoft, Forbes, Deloitte, TripAdvisor, Phocuswright, and others.

Travel Tech President & CEO Laura Chadwick joined a fireside chat titled, “The Impact of AI Regulation – A DC Perspective.” Her remarks centered on federal policymakers’ work to address concerns related to the use of AI, and what impact they may have on businesses in the travel sector. 

“Congressional interest about the use of AI is at an all-time high,” Chadwick said. “It is essential for the travel technology industry to be part of efforts to educate policymakers about the benefits of this technology to improve the travel experience and streamline operations. At the same, we must demonstrate the responsible use of it.”

Chadwick detailed several initiatives the association has underway on AI in 2024, including convening its members to develop industry principles and resources on the topic.

Additionally, Travel Tech hosted a virtual booth at the summit to promote the association and its membership, particularly its new “Advocate” member tier. To learn more about membership opportunities, click here.


The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Inclusion of Travel Technology Industry Priorities Supports Consumers & Ticket Agents

On Thursday, February 8th, the Travel Technology Association (Travel Tech), the voice of the travel technology industry and consistent advocate for public policy that supports a competitive and transparent marketplace, praised the Senate Commerce, Science, & Transportation Committee for advancing S.1939, the FAA Reauthorization Act of 2023.

“We thank the leaders of the Senate Commerce, Science, & Transportation Committee for their efforts on the FAA Reauthorization,” stated Laura Chadwick, President and CEO of Travel Tech. “The legislation includes key priorities of the Travel Technology Association, provisions that will support consumers and the Travel Tech member companies that serve them for years to come.”

S.1939 provides flexibility for Ticket Agents and air carriers alike in the presentation of ancillary fee information to consumers. It also includes a provision that protects ticket agents from liability when air carriers fail to provide accurate ancillary fee information. Following adoption of an amendment proposed by Senator Jackie Rosen (D-NV), S.1939 now also includes language to add a ticket agent representative to the U.S. Department of Transportation’s Aviation Consumer Protection Advisory Committee (ACPAC).

The full Senate will likely soon consider S.1939, FAA Reauthorization Act of 2023. Once it is approved, the legislation will be conferenced with H.R. 3935, the Securing Growth and Robust Leadership in American Aviation Act, passed by the U.S. House of Representatives in July 2023.

“Travel Tech will continue to advocate for its priorities that not yet included in the House and/or Senate FAA reauthorization bills, such as affirming the U.S. Department of Transportation’s current policy on refund timing for ticket agents and continuing to recognize the distinction between corporate travel agents and other types of ticket agents,” said Chadwick.

Ahead of the Senate Commerce Committee’s consideration of S.1939 last week, Travel Tech sent a letter with its recommendations. In February 2023, Travel Tech provided its top priorities for the House and Senate’s work to reauthorize the Federal Aviation Administration.


The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Comments Advocate for Intermediaries and Liability Protections When Travel Suppliers Fail to Provide Accurate Mandatory Fee Information

February 8, 2024 — The Travel Technology Association (Travel Tech) filed comments on the FTC’s Trade Regulation Rule on Unfair or Deceptive Fees NPRM. Travel Tech expressed support for the Commission’s continued efforts to enhance competition and pricing transparency for consumers but advocated that revisions be made about who should be held liable when inaccurate mandatory fee information is provided by travel service providers, including hotels.

Travel Tech provided detailed information in its comments about the indirect distribution channel, where millions of price points are transmitted from hotels and other travel service providers to Travel Tech member companies and other intermediaries. This complex process is critical to enabling the price and quality comparison tools consumers rely on.

“Travel Tech is committed to enhancing the consumer travel experience through transparency and competition,” said Laura Chadwick, President and CEO of Travel Tech. “However, the FTC’s proposed rule assumes that hotels will pass along its mandatory fee information – charges only they know and possess – but this is not always the case.”

Travel Tech strongly urged the Commission to revise its proposed rule to make clear that Intermediaries are not liable when Travel Service Providers fail to provide accurate, complete, and timely mandatory fee information as long as Intermediaries make reasonable efforts to receive such information.

Six years ago, Congress passed a law that held that intermediaries cannot be found liable when air carriers operating in the United States fail to provide information or data is required for intermediaries to comply with a rule about customer service information (FAA Reauthorization Act of 2018, Pub. L. No. 115-254 § 427, 132 Stat. 3340.). In addition, thirty-nine states have similar laws in place when sellers provide inaccurate sales tax information to marketplaces. In its comments, Travel Tech argued that the FTC should apply similar standards in its final rule. 

Read the full comments

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Association Puts Forth Recommendations to the Senate That Reflect Ticket Agents’ Role in the Travel Marketplace

February 8, 2024 – The Travel Technology Association (Travel Tech) submitted a letter to the Senate Committee on Commerce, Science, & Transportation concerning S. 1939, the FAA Reauthorization Act of 2023. The letter provides recommendations for the committee to consider ahead of the bill’s markup, including:

  1. Sec. 701: Advisory Committee for Aviation Consumer Protection. Travel Tech supports Senator Rosen’s amendment incorporated into the Manager’s Amendment that adds Ticket Agents to the U.S. Department of Transportation’s Advisory Committee for Aviation Consumer Protection. Currently, Ticket Agents are the largest travel industry segment not represented on this key advisory committee.
  2. Sec. 703: Refunds. Ticket Agents should only be required to provide a refund when such ticket agent possesses, or have access to, the funds of a Passenger. Travel Tech asks that the Senate amend S.1939 by replacing the current language with the House-passed provision.
  3. Refund portal. Many Ticket Agents offer services beyond airfare comparison shopping and booking on their sites. Requiring them to place a refund link exclusively for airline refunds at the top of their public internet website, as the legislation currently does, will likely cause confusion among consumers seeking refunds for hotel, car rental, or tour operators. The Committee should amend this provision to achieve its intended goals.
  4. Disclosure of Ancillary Fees. Travel Tech strongly supports Sec. 705 as it provides Ticket Agents and air carriers flexibility in the design of appropriate displays of ancillary fees. Travel Tech also strongly supports that an additional provision should be added to Sec. 705 to continue to recognize the distinction between ticket agents that provide services pursuant to a corporate or government contract and other types of ticket agents. 

“We urge the Committee to adopt our recommendations to support travelers and the Travel Tech member companies that serve them,” said Laura Chadwick, President and CEO of Travel Tech.


The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

February 5, 2024 — Last week, the U.S. House of Representatives passed the Tax Relief for American Families and Workers Act of 2024 (H.R. 7024). The bill restores critical pro-growth tax provisions that underscore the economic future for American workers and companies, alike.  

By restoring the tax credit to its previous state, travel technology companies can immediately deduct the cost of their U.S.-based research and development investments, which will help enhance American innovation and incentivize job-creating investments for the travel industry and beyond. 

In the days and weeks leading up to the vote on the bill, the Travel Tech Association (Travel Tech) worked to garner support. Prior to the markup, Travel Tech and 260 other associations sent a letter to the House and Senate leadership underscoring the importance of the bill. 

“Travel Tech members and the other undersigned organizations, represent hundreds of thousands of businesses who employ tens of millions of Americans,” said Laura Chadwick, CEO of Travel Tech. “We’re pleased to see the House move forward with the bill and hope it can be supported by the Senate.” 

Read the Letter

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Wednesday, January 31, 2024 — House and Senate Leadership recently announced a bipartisan deal to revive expired tax credits for research and development, among other provisions. The Travel Technology Association has endorsed the bill, H.R. 7024 Tax Relief for American Families and Workers Act of 2024. Many travel tech industry members have utilized the R&D tax credits to develop new innovations to further empower traveler choice.

According to news reports, the U.S. House of Representatives will vote on this legislation this week or next, with the Senate soon to follow. Tell your Members of Congress to support this bill by sending a letter through Travel Tech’s Policy Action Center.

Take Action Today

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Grassroots and PAC influence expert Amy Showalter shares insights with Industry Members

On Wednesday, January 17, 2024, the Travel Technology Association (Travel Tech) hosted grassroots advocacy expert Amy Showalter to explain how travel tech industry members can reach policymakers and advocate for public policies to support their companies and the industry as a whole.

As discussed in the webinar, all companies – both large and small – can champion priorities and support Travel Tech’s efforts to ensure legislation and policies support our industry.

Below are the top five key takeaways from Showalter’s presentation:

1. Industry Expertise Matters.

Policymakers want and need to hear from experts who have information earned through on-the-ground experience. Travel tech industry members know their business better than elected officials and should use that knowledge to their advantage. 

“There is a need for people like travel tech industry members doing the hard work, knowing what it is like to live these regulations and legislation on a day-to-day basis,” said Showalter. “The need for you to communicate the reality of that to legislators is important so they, number one, understand it and number two, can eventually support you.”

2. No Interaction Leads to No Change.

Legislators can’t take into account your company’s point of view of pending public policies unless you – or your trade association – are interacting with them. To legislators, “no news” means “good news”; they will assume everything is working well in the travel tech industry.  If you don’t engage with policymakers, there won’t be any movement on the issues the industry is collectively championing.

3. Meet Policymakers Before the Problems Begin.

Lawmakers are reactive by nature, and who they see is who they remember. If there is a serious problem, you don’t want that to be the first time they’re interacting with you and the organization you represent. It’s important to proactively develop relationships with lawmakers and their staff.

“Provide consistently reliable information,” said Showalter when discussing the most effective lobbying activities that shape congressional members’ and staff decisions. “You don’t always have to say what they want to hear, but back it up with evidence and data. Be consistent. Be reliable. Be somebody they can count on.”

4. Tell a Compelling Story.

Humans understand stories, and there are scientific reasons that stories resonate. When advocating for your business in front of policymakers, think about your story. 

“Is there a personal angle to this legislation that you can communicate? Lawmakers remember and want good stories,” Showalter said. 

5. Get Involved with Your Trade Association

Companies are the travel tech industry’s best advocates, and the Travel Technology Association supports its member companies’ engagement with policymakers. Travel Tech’s new Advocate membership has several benefits, including education, public policy intelligence sharing, newsletter access, and the ability to promote company services and products in front of policymakers, including an upcoming Capitol Hill event in May.

For more information or questions about member benefits, visit our Join Us page.


The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Travel Tech Urges Congress to End the State Privacy Patchwork

As part of its advocacy efforts on behalf of the industry, the Travel Technology Association (Travel Tech) announced a continued focus area for 2024: supporting a comprehensive national data privacy framework. To showcase its commitment to data privacy, particularly during National Data Privacy Week, Travel Tech published a new issue brief on the importance of a national data framework.

Since 2018, 185 comprehensive privacy bills have been considered across 46 states and 13 states have enacted comprehensive privacy bills. The lack of federal leadership on the issue has created a conflicting patchwork of privacy laws that confuse consumers and harm American businesses.

“A national framework is essential to protecting the privacy of consumers in the travel industry,” said Laura Chadwick, President & CEO of Travel Tech. “The current patchwork of state laws wastes resources on complicated compliance efforts and compromises privacy protections for the residents and tourists.”

The new webpage outlines Travel Tech’s key principles for federal privacy legislation. These include:

  1. Consistent Terminology for Global Clarity: A new federal privacy law should align definitions and terminology with established international frameworks. Diverse terminology across global privacy frameworks creates confusion, especially for companies operating internationally. 
  1. Flexible Purposes for Responsible Data Use: Congress should avoid a rigid list of permitted data uses that would hinder innovation and adaptability for businesses. Support flexible “legitimate interest” provisions as the primary legal basis for processing, allowing businesses to adapt to evolving needs while respecting individual privacy.  
  1. Free Flow of Data for Global Efficiency: Congress should avoid data localization restrictions in any new federal privacy law. The promotion of a framework that facilitates the free flow of personal data while upholding robust data protection principles will help balance individual privacy with global economic growth and promote responsible data practices. 

In August 2023, Travel Tech joined the United for Privacy: End the Patchwork coalition to advocate for comprehensive federal privacy legislation that creates a uniform national standard, preempts state law, and ends the privacy patchwork of various state regulations.


The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Travel Technology Association Pushes for National Data Privacy Framework, Provides New Issue Brief

Travel Tech Celebrates Members’ Commitment to Innovation

February 28, 2024

The Association Launches Online Resource to Highlight Its New Advocate Members and Others February 28, 2024 – Today, the Travel Technology Association (Travel Tech) launched its “Innovate” page to highlight the contributions and efforts of its member companies working to empower traveler choice and pioneer new technologies and tools to improve the travel experience.  The […]