Travel Tech Association, Author at Travel Tech Association

Wednesday, October 8, 2025 — The Travel Technology Association (Travel Tech), a non-profit organization dedicated to promoting and protecting the travel technology industry, sent a letter to Chairman Sam Graves and Ranking Member Rick Larsen of the House Committee on Transportation & Infrastructure expressing support for H.R. 5556, the Flight Refund Fairness Act, following the reintroduction of the bill by Rep. Maria Elvira Salazar (R-FL) last month.

Travel Tech’s letter highlights how this bill would close a loophole in the current DOT Refund rule by aligning airline-to-agent reimbursement obligations with consumer refund deadlines and requiring ticket agents to complete refunds within seven days of receiving funds from airlines.

By closing this loophole, the bill ensures ticket agents aren’t placed in the financially precarious position of having to cover airline refunds without first receiving the consumers’ money from the airlines themselves.

“We thank Rep. Salazar and her bipartisan co-sponsors for introducing the Flight Refund Fairness Act,” said Brandon Palumbo, Travel Tech’s Director of Policy & Government Relations. “This bill restores accountability by aligning airline reimbursement timelines with those required of ticket agents, ensuring agents are reimbursed on a predictable schedule and refunds are processed efficiently and transparently.”

Travel Tech has issued an “Action Alert” encouraging its members and industry stakeholders to contact their Representatives to support H.R. 5556, the Flight Refund Fairness Act, through its Policy Action Center.

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Wednesday, October 8, 2025 — The Travel Technology Association (Travel Tech), a non-profit organization dedicated to promoting and protecting the travel technology industry, sent a letter to Chairman Sam Graves and Ranking Member Rick Larsen of the House Committee on Transportation & Infrastructure, urging Congress to pass H.R.5663, the ACPAC Modernization Act.

The letter highlights that the absence of ticket agents from the Aviation Consumer Protection Advisory Committee (ACPAC) limits the committee’s ability to provide DOT with the full range of expertise necessary to address today’s pressing consumer protection issues.

As it currently stands under the FAA Reauthorization Act of 2012, ACPAC’s membership includes representation from an air carrier, an airport operator, a state or local government official, and a consumer advocate.

“Travel Tech thanks Rep. Dina Titus and Rep. Gus Bilirakis for introducing legislation that modernizes the U.S. Department of Transportation’s Aviation Consumer Protection Advisory Committee by adding ticket agents — a group long excluded despite their key role in the booking and refund process,” said Brandon Palumbo, Travel Tech’s Director of Policy & Government Relations. “Through their daily interactions with travelers and airlines, our members offer a grounded perspective on how consumer protections operate in practice. Bringing their insight into DOT’s consumer advisory process ensures more informed, practical, and balanced recommendations.”

Travel Tech has issued an “Action Alert” encouraging its members and industry stakeholders to contact their Representatives to support the ACPAC Modernization Act through its Policy Action Center.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Wednesday, July 30, 2025 — The Travel Technology Association (Travel Tech), a non-profit organization dedicated to promoting and protecting the travel technology industry, announced its support for S.1218, the Transportation Assistance for Olympic and World Cup Cities Act of 2025. The bipartisan legislation, led by Senators Jerry Moran (R-KS) and Maria Cantwell (D-WA), would provide critical federal funding to enhance transportation systems in cities set to host global events like the 2026 FIFA World Cup, the Olympic Games, and the Paralympic Games.

Host cities—including Atlanta, Boston, Dallas, Houston, Kansas City, Los Angeles, Miami, New York/New Jersey, Philadelphia, San Francisco Bay Area, and Seattle—are poised to see a significant surge in travelers. This legislation will help the host cities mitigate congestion, improve coordination, and ensure visitors and residents alike can move safely and efficiently between stadiums, hotels, and local businesses.

“Travel Tech thanks Senators Moran and Cantwell for their leadership and encourages the Senate Commerce Committee to advance S.1218,” said Laura Chadwick, President & CEO of the Travel Technology Association. “Preparing U.S. cities to host high-profile international events is both a logistical necessity and a strategic opportunity to enhance America’s competitiveness in the global travel and tourism economy.”

Travel Tech members – online travel agencies (OTAs), metasearch engines, short-term rental platforms, Global Distribution Systems (GDSs), Travel Management Companies, and early-stage travel technology start-ups – drive local tourism economies by connecting travelers from across the country and around the world to a wide range of lodging options, tour guides, activities, and restaurants, along with air travel and car rental choices.

Learn more about Travel Tech’s policy priorities and take action to support travelers and mega sports event host cities by visiting Travel Tech’s Policy Action Center.

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes transparency, competition and innovation. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Event highlighted Travel Tech Advocate Member Start-Ups

Wednesday, July 23, 2025 — Yesterday, the Travel Technology Association (Travel Tech), a non-profit organization dedicated to promoting and protecting the travel technology industry, hosted its first Start-Up & Investor Connect Webinar, bringing together pre-seed and seed-level travel tech start-ups with five angel investors.

The hour-long event was limited to pitches by Travel Tech Advocate Member Start-Ups only and provided them an exciting opportunity to gain visibility, investor feedback, and potential funding. Each had five minutes to pitch their companies followed by three minutes to respond to investors’ questions and feedback.

Want to pitch next time?

Travel Tech Advocate Start-Up Members Greg Dunn with WalknTours, Teresa Guastella with RoomRite, Branda Fan with Nowy, Tristan Sommer-Enriquez with BaggageTAXI: and Melanie Brewer with Away Together, presented on the webinar.

“Thank you to our Advocate Start-Up members and angel investors who took part in our successful first Start-Up & Investor Connect Webinar,” said Laura Chadwick, President and CEO of Travel Tech. “Travel Tech is proud to promote the newest generation of travel tech innovators and offer additional benefits to help them succeed.”

At the end of the webinar, attendees were asked to select their preferred start-up pitch. RoomRite was rated as the strongest market potential and scalability, and most innovative solution to a real travel challenge, and WalknTours was rated as the most personally compelling pitch.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Comments Emphasize Airline Responsibility and Consumer-Friendly Transparency in Family Seating Regulations

November 07, 2024 — The Travel Technology Association (Travel Tech) filed comments on the Department of Transportation’s (DOT) Family Seating Notice of Proposed Rulemaking (NPRM). Travel Tech expressed its support for the DOT’s commitment to ensuring families with young children can sit together on flights without incurring additional fees, while highlighting the need to focus regulatory responsibility on air carriers, which control seating policies.

In its comments, Travel Tech addressed the DOT’s proposed requirement for airlines to facilitate family seating and emphasized that ticket agents, including online travel agencies and other intermediaries, do not have control over seating assignments. Travel Tech underscored the importance of making certain the regulation clearly identifies air carriers as responsible for implementing family seating accommodations.

“Travel Tech supports the DOT’s efforts to improve families’ travel experience,” said Laura Chadwick, President & CEO of the Travel Technology Association. “Our priority is ensuring that the final rule prioritizes airlines’ role in seating assignment without burdening ticket agents. Clear, targeted regulations will prevent confusion and help families enjoy a more seamless travel experience.”

Travel Tech’s comments included a recommendation to refine the term “online platform” in the rule to specifically apply to air carriers’ own websites and apps. This adjustment would prevent any unintended impact on third-party booking platforms and other intermediaries. Additionally, Travel Tech urged the DOT to confirm that any required refunds for families unable to secure adjacent seating should be the exclusive responsibility of the air carrier, as ticket agents do not have the necessary control over seating arrangements to facilitate these refunds.

Travel Tech also noted the importance of ensuring ticket agents and intermediaries have access to complete, real-time seating information to provide consumers with the transparency they need to make informed decisions when booking travel.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Reviews are crucial to the travel industry, helping consumers choose between competing options. With the advent of generative AI, efforts to police the authenticity of such reviews have become far more challenging.

While deceptive reviews have always been illegal, last month, the Federal Trade Commission issued a final rule spelling out clearly deceptive practices, strengthening enforcement actions, and banning AI-generated fake reviews.

Join Travel Tech on Tuesday, September 17^th, 2024, at 1:00 pm for a free webinar featuring attorneys Stephen Conley, Duane Pozza, and Kathleen Scott of Wiley for a deep dive into the FTC’s new final rule and what it means for you and your travel tech company.

“Travel Tech is pleased the FTC adopted our recommendation regarding the “knew or should have known” standard for review hosting platforms. Doing so reflects that the rule is targeting bad actors that intend to commit fraud through fake reviews,” said Laura Chadwick, President and CEO of the Travel Technology Association.

“The integrity of reviews is essential to maintaining the trust and confidence of customers as they plan their travel near and far. Travel Tech members invest significant resources in robust trust and safety operations to protect the reliability of the reviews appearing on their platforms.”

Last year, Travel Tech submitted comments in response to the FTC’s then-proposed rule, urging the Commission to revise its “know or could have known” standard to avoid unduly burdening review platforms. In the Final Rule, the Commission wrote that “…the most appropriate standard for imposing liability under § 465.2(b)…is the “knew or should have known standard.” As discussed above, those paragraphs were not intended to apply to consumer review hosting and § 465.2(d)(2) now contains an explicit exemption for consumer review hosting.”

The FTC’s Final Rule also prohibits the sale or purchase of fake or deceptive reviews and allows the agency to seek civil penalties against knowing violators. It bans company-controlled review websites, review suppression, insider reviews and consumer testimonials, and misuse of fake social media indicators, among other provisions.

Travel Tech will host a free industry webinar, “#1 Five Star Webinar: Unpacking the New FTC Rule on Fake and Deceptive Reviews” on Tuesday, September 17^th featuring attorneys Stephen Conley, Duane Pozza, and Kathleen Scott of Wiley. Register here.

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

August 15, 2024 – Today, Laura Chadwick, President and CEO of the Travel Technology Association, released the following statement in response to the recent decision in the United States v. Google LLC case, which found that Google violated Section 2 of the Sherman Antitrust Act:

“This landmark ruling from U.S. District Court Judge Amit Mehta proves what the travel technology industry already knew: Google abuses dominance in the search engine market. In doing so, it has an outsized impact on travel by suppressing competition and transparent choice for consumers.

“The Travel Technology Association is grateful that the U.S. Department of Justice pursued this case. While we fully expect Google to appeal this decision and understand the case will continue to move through the court system, we are hopeful that the court’s potential remedies will limit Google’s overall ability to suppress consumer choice and restore competition to the search market.”

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Join the Travel Technology Association for the second annual Soapbox Industry Debate at the Phocuswright Conference in Phoenix, AZ held on November 19-21, 2024.

The Soapbox is a forum for travel technology innovators to voice their thoughts and opinions on the hot button policy issues of the day and learn about advocacy efforts in the industry.

This year’s session will unpack the impact of the U.S. elections on the travel technology industry. An expert panel will kick off the debate followed by an interactive discussion covering issues like AI regulation, concerns about big tech, data privacy, “junk” fees, support for startups and more.

Join Laura Chadwick, President and CEO, Travel Technology Association, Lara Tennyson, Head of US Federal Affairs, Booking Holdings, Emmett O’Keefe, Director of Federal & State Government Relations, Sabre Inc., and Jason Scism, Founder and CEO, DreamGuest as we debate these critical industry topics.

Airlines must now “promptly” return consumers’ funds to ticket agents

Per DOT’s newly-released revision, airlines must now “promptly” return consumers’ funds to ticket agents. DOT previously declined to require airlines to do so in the original version of its final Refund rule, which placed an unfair financial burden on ticket agents.

“Ticket agents’ core purpose is to serve consumers and act on their behalf in merchant-of-record situations,” said Laura Chadwick, Travel Tech President & CEO. “When refunds are required, consumers are due back their money from airlines and no one else. We are thankful the U.S. Department of Transportation quickly heeded our request to protect consumers and ticket agents alike.”

Travel Tech first raised its concerns about the DOT’s proposed changes to the refund timeline regarding when airlines return consumer funds to ticket agents when ticket agents are the merchant of record in its comments submitted in December 2022. Chadwick also testified on this matter at DOT’s Public Hearing on Airline Ticket Refunds and Consumer Protections held on March 21, 2023.

Travel Tech released a statement about the DOT’s final Refund rule, expressing its disappointment that such a provision was not included. Subsequently, Travel Tech supported an amendment clarifying the timing of ticket agent-issued refunds to the recently passed Federal Aviation Administration (FAA) Reauthorization Act of 2024 (H.R. 3935).

The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.

To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.

Travel Tech Hosts Second Start-Up & Investor Connect

October 15, 2025

Wednesday, October 15, 2025 — Today, the Travel Technology Association (Travel Tech), a non-profit dedicated to promoting and protecting the travel technology industry, hosted the second edition of its Start-Up & Investor Connect Webinar. During the hour-long virtual event, Travel Tech Start-Up Members pitched their companies’ new innovative services to angel investors, answered their questions, […]