Wednesday, January 22, 2025 — Today, the Travel Technology Association (“Travel Tech”) announced its pro-innovation public policy priorities to support the growth and success of travel tech start-ups and small and medium-sized businesses (SMBs). As the travel technology industry’s voice in Washington, DC, Travel Tech will advocate for the passage of legislation that allows travel tech start-ups and SMBs to retain more of their earnings, have greater access to capital, and compete in the A.I. marketplace.
Laura Chadwick, Travel Tech’s president & CEO, stated, “With the inauguration of President Trump earlier this week and the start of a new Congress, Travel Tech is well-positioned to deliver public policy results that directly help the newest generation of travel tech innovators thrive.”
Travel Tech has recently announced an expansion of its Advocate membership benefits focused on start-ups and SMBs. It now provides access to practical business advice programming and opportunities to build community with other leaders and get involved with the association’s advocacy efforts, and more. Next week, Travel Tech’s monthly Advocate Member Meet-Up will feature Matt Zito, Managing Partner at TSi for programming on the “Top New Year Resolutions for Travel Tech Start-Ups.” Travel tech companies are invited to participate in this meeting for free: Register Here.
Travel Tech’s Pro-Innovation Public Policy Priorities to Support Travel Tech Start-Ups and SMBs
Priority One:
Support an extension of Tax Cuts and Jobs Act (TCJA) provisions that allow travel tech start-ups and SMBs to retain more of their earnings, which can then be reinvested into companies’ expansion, product development, hiring, or other key initiatives.
In 2025, President Trump and congressional leaders plan to use the reconciliation process to extend many parts of the TCJA. Travel Tech supports the following provisions:
Qualified Business Income Deduction: Allows pass-through entities to deduct up to 20% of taxable income.
Bonus Depreciation: Enables immediate expensing of capital investments, allowing startups to reinvest quickly.
R&D Expensing: Permits the immediate deductibility of R&D expenses, replacing current law requiring a 5-year amortization
Priority Two:
Advocate for legislation that expands travel tech innovators’ access to capital, simplifies federal programs, and protects key pathways for startup and SMB growth, such as:
Expanding Investor Access: Reduce barriers to funding and create new opportunities to secure essential resources for growth.
Federal Support: Simplify and modernize the federal grant and loan programs to make them more accessible to startups.
M&A Pathways: Protecting mergers and acquisitions as viable exit strategies is critical for fostering innovation and market competition.
Priority Three:
Urge the adoption of policies that empower travel tech startups to innovate, compete, and thrive in the A.I. marketplace.
One national standard: Avoid a patchwork of state laws regulating the use of A.I., which will only hinder.
Pro-Competition Policies: A.I. regulations must be balanced, mitigating risks while supporting innovation and fair competition.
Innovation Safeguards: Preserve IP frameworks and liability protections to foster A.I. R&D and reduce legal barriers.
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Wednesday, January 15, 2025 — The Travel Technology Association (Travel Tech), the voice of the travel technology industry and advocate for public policy that promotes transparency, competition, and innovation, wrote a letter of support for the nomination of former Congressman Sean Duffy as the next U.S. Secretary of Transportation. Today, the U.S. Commerce Committee held a nomination hearing where Congressman Duffy testified and answered questions from committee members.
The Honorable Ted Cruz, Chair The Honorable Maria Cantwell, Ranking Member Senate Committee on Commerce, Science, and Transportation Washington, D.C. 20510
Dear Chairman Cruz and Ranking Member Cantwell:
On behalf of the Travel Technology Association (Travel Tech), I am pleased to express our support for the confirmation of former Congressman Sean Duffy as Secretary of the U.S. Department of Transportation. His record of public service and work to foster economic growth and modernize regulatory frameworks reflect a commitment to principles vital to a thriving and innovative transportation ecosystem.
Travel Tech is the voice of the travel technology industry, advocating for public policy that promotes innovation, transparency, and competition in the travel marketplace and empowers traveler choice. We represent the leading innovators in travel technology, including Online Travel Agencies (“OTAs”) and metasearch engines, short-term rental platforms, travel management companies (“TMCs”), and Global Distribution Systems (“GDSs”). Travel Tech’s members connect millions of travelers to air transportation through cutting-edge platforms and services that depend on a fair and adaptable regulatory environment.
Mr. Duffy’s experience navigating complex policy challenges, exemplified during his service in Congress, gives us confidence that he will prioritize these shared goals. His leadership on regulatory reform demonstrates a clear understanding of the importance of balancing innovation with accountability, creating an environment where businesses can thrive and consumers are protected. As the travel technology sector and the broader technology industry tackle issues such as data privacy, AI integration, and support for competition, we look forward to collaborating with the Department to drive meaningful progress.
We are confident that Mr. Duffy’s leadership will bring a thoughtful and balanced approach to these challenges and opportunities. Travel Tech looks forward to working with the Department to advance policies that sustain competition and improve the travel experience for millions of consumers.
Sincerely,
Laura Chadwick President & CEO
cc: Members of the Senate Commerce Committee
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
As part of Travel Tech’s expanded Advocate membership program, Zito will offer practical business advice and resources to help travel tech start-ups succeed
Wednesday, January 8, 2024 — Today, the Travel Technology Association (Travel Tech) announced a new partnership with Matt Zito, Managing Partner at TSi, to provide practical business advice and resources to travel tech start-ups through Travel Tech’s newly-expanded Advocate membership program. Travel Tech’s Advocate membership provides programming, community, and advocacy benefits to start-ups and small and medium-sized businesses.
Matt Zito, known as a “super-connector” in the travel industry, is a seasoned M&A broker, travel tech CEO coach, and startup advisor. With decades of experience as a founder, investor, and dealmaker, Matt will offer his unparalleled expertise and knowledge to Travel Tech Advocate members on the association’s monthly Advocate Member Community Calls and at Travel Tech’s inaugural Start-Up Summit on May 7th in Washington, DC. Additionally, Advocate members will receive free access to TSi’s four-week Travel Tech Start-Up Acceleration Program (a $800 value).
“I am excited to partner with Travel Tech on its expanded Advocate membership program,” said Matt Zito, Managing Partner at TSi. “Having built and supported travel startups, I look forward to providing Travel Tech’s Advocate members with the resources they need to succeed and scale their businesses.”
“Travel Tech is thrilled to collaborate with Matt Zito, a leader in the travel tech industry, to enhance our support for travel startups and SMBs. This partnership will provide essential tools and resources to our growing community of Advocate members, empowering them to succeed,” said Laura Chadwick, President and CEO of the Travel Technology Association. “This collaboration highlights our commitment to fostering innovation and delivering unmatched support for the next generation of travel innovators.”
Learn more about Travel Tech’s Advocate Membership by registering for the first monthly Advocate Membership call.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes transparency, competition and innovation. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Tuesday, January 7, 2025 — The Travel Technology Association (Travel Tech), the voice of the travel technology industry and advocate for public policy that promotes transparency, competition, and innovation, filed comments in response to the Department of Justice (DOJ) and the Department of Transportation’s (DOT) joint request for information (RFI) on Competition in Air Transportation.
In its comments, Travel Tech details how the services its members and other intermediaries provide are essential to promoting airline price competition to benefit consumers. It also discusses current airline practices and policies about what pricing information can or cannot be conveyed to intermediaries, undermining price transparency. Travel Tech calls on the DOT and DOJ to address practices in the industry that result in a distorted marketplace.
“Ensuring transparency and competition in the travel industry is essential for empowering consumer choice and maintaining a fair marketplace,” said Laura Chadwick, President & CEO of Travel Tech. “Travel Tech encourages DOT and DOJ to maintain and enhance measures that support transparency across all sales channels to ensure consumers have access to full information about fare options and services.”
Travel Tech’s comments also address the impact of airline consolidation over the last two decades, which has resulted in far fewer airline choices in smaller cities. With no alternatives, the single airline is free to charge consumers more for the price of a ticket on a specific route while also negating the need for price comparison tools.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
December 21, 2024 – Laura Chadwick, President and CEO of the Travel Technology Association, released the following statement regarding the removal of the Hotel Fees Transparency Act (S.2498) along with other commerce-related bills from the Continuing Resolution passed by Congress late Friday night:
“Travel Tech is disappointed that Congress did not include the Hotel Fees Transparency Act in the final version of its Continuing Resolution, missing an opportunity to deliver meaningful consumer protections and provide consistency for both intermediaries and hotels navigating disparate state requirements.
“This bipartisan, carefully negotiated proposal is an important opportunity to establish a national standard for mandatory hotel fee transparency, ensuring consumers receive clear and upfront information about mandatory fees. Its exclusion delays meaningful progress for travelers and the broader travel industry.
“Preventing a government shutdown is essential, and we acknowledge Congress’s efforts in achieving that critical goal. However, the need for federal leadership on price transparency remains. Travel Tech will continue to advocate for this legislation in the new Congress.”
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
December 18, 2024 – Today, Laura Chadwick, President and CEO of the Travel Technology Association, released the following statement in response to the issuance of the Federal Trade Commission’s final Junk Fee rule and the inclusion of S.2498, the Hotel Fees Transparency Act in the Continuing Resolution to be passed by Congress by the end of the week:
“Travel Tech applauds both the Federal Trade Commission and Congress for advancing policies that set a national standard for price transparency for consumers seeking overnight stays. Consumers will now see an up-front and consistent total service price for lodging – including nightly room rate and mandatory fees – no matter where they live or how they shop for lodging options, either directly on hotel websites or through online travel comparison tools and services.”
“Travel Tech and its member companies worked tirelessly to educate policymakers about the complex and multilayered information flow from hotels to different types of intermediaries,” said Chadwick. “As a direct result of our advocacy, both the FTC rule and S.2498 include provisions that ensure accurate mandatory fee information is relayed to consumers through both direct and indirect channels.”
“We are grateful for Senators Amy Klobuchar (D-MN) and Jerry Moran (R-KS) in championing S.2498, along with Representatives Young Kim (R-CA-40) and Kathy Castor (D-FL-14), who introduced H.R. 6543, the House companion bill. Travel Tech calls on Congress to finalize passage of the Continuing Resolution without delay.”
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Wednesday, December 11, 2024 — The Travel Technology Association (Travel Tech), the voice of the travel technology industry and advocate for public policy that promotes transparency, competition, and innovation, submitted a letter to the Department of Transportation (DOT) responding to certain claims included in Airlines for America’s (A4A) comments on the Family Seating Notice of Proposed Rulemaking (NPRM). Travel Tech’s letter emphasizes that ticket agents already perform essential roles in collecting and transmitting passenger information and existing industry processes are designed to meet these needs effectively.
“Ticket agents are committed to supporting families and providing airlines with the necessary information to facilitate seat assignments,” said Laura Chadwick, President and CEO of Travel Tech. “A4A’s proposals overlook the effective processes already in place and would create redundant and unnecessary burdens on ticket agents.”
Travel Tech’s letter details how ticket agents provide passenger information required for compliance with the Transportation Security Administration’s (TSA) Secure Flight Program and Customs and Border Control’s (CBP) Advance Passenger Information System (APIS) as well as IATA Resolution 830d.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Wednesday, December 4, 2024 – Today, Laura Chadwick, President and CEO of the Travel Technology Association, released the following statement following the Senate Homeland Security and Governmental Affairs Subcommittee on Permanent Investigations hearing titled, “The Sky’s the Limit—New Revelations About Airline Fees.”
“Travel Tech thanks the Senate Homeland Security and Governmental Affairs Permanent Subcommittee on Investigations for holding a hearing focused on ensuring transparency and fairness in airline fee ancillary fee practices. Transparent pricing is essential to empowering travelers with all the information they need to make informed choices.
“Travel Tech’s mission is to empower traveler choice by advocating for transparency and competition. These principles ensure that consumers benefit and travel service providers can thrive in a fair, open marketplace. We look forward to working with policymakers to address these important issues.”
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Association to provide programming, other benefits to help travel tech start-ups and SMBs build their businesses
Wednesday, November 20, 2024 — This week at the Phocuswright Conference, the Travel Technology Association (Travel Tech) announced the expansion of its Advocate membership program to provide direct support for start-ups and small and medium-sized businesses (SMBs) as the next-generation of travel tech innovators.
Travel Tech’s Advocate membership program, first announced last year, has been expanded to create a comprehensive support program for travel tech industry start-ups and SMBs to help these companies grow. Benefits include:
Monthly educational webinars, led by travel tech industry experts, on topics such as funding, business development, media strategy, and more.
Monthly “Community Calls” and online membership platform to bring together travel tech start-ups and SMBs for networking and connecting.
Subscription to Travel Tech’s monthly Innovation Policy Newsletter and opportunities to advocate for pro-travel technology policy issues, like access to capital, tax reform, and others.
“Travel Tech was founded to support innovative travel tech companies of all sizes, big and small,” said Laura Chadwick, President & CEO of Travel Tech. “We’re excited to introduce our new expanded Advocate membership program to help the next generation of travel tech innovators build and scale their businesses.”
In May 2025, Travel Tech will convene its first-ever Start-Up Summit in Washington, DC, bringing together travel tech start-ups, expert travel tech entrepreneurs, and industry leaders for an opportunity to learn about building their travel tech businesses and network with other travel tech innovators. Following the Summit, Travel Tech will host its second annual Policy & Innovation Showcase on Capitol Hill, allowing policymakers and their staff the opportunity to interact with Travel Tech member companies and learn about their work to make the travel experience more transparent, competitive, and innovative.
Are you a travel tech start-up or small business? Click here to learn more about Travel Tech’s Expanded Advocate membership program.
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Wednesday, November 20, 2024 — Today, the Travel Technology Association (Travel Tech), the voice of the travel technology industry and advocate for public policy that promotes transparency, competition, and innovation, moderated the second annual Soapbox Industry Debate at the Phocuswright Conference in Phoenix, AZ.
This year’s debate focused on the impact of the recent U.S. election on the travel tech industry. Travel Tech President & CEO Laura Chadwick was joined by representatives from Travel Techmember companies, including Lara Tennyson, Head of US Federal Affairs at Booking Holdings; Emmett O’Keefe, Director of Federal & State Government Relations at Sabre; and Jason Scism, Founder and CEO of DreamGuest.
Panelists and audience members discussed what a Trump presidency and Republican-controlled Congress could mean for several critical policy issues impacting the travel tech industry, including AI regulation on the federal and state levels, price transparency laws, prospects for national data privacy laws, the U.S. Department of Transportation’s recently-issued Ancillary and Refund rules, greater support for start-ups, and more.
“With the 2024 election behind us, we’ve seen a shift of the political landscape in Washington,” said Laura Chadwick. “As the second Trump Administration and Republican-controlled Congress prepare to get underway, travel technology companies should be optimistic about the industry’s future.”
Relatedly, Phocuswire recently published an op-ed by Laura Chadwick about the reasons why the travel technology industry should be optimistic about Donald Trump’s presidential reelection and Republicans’ full control of Congress.
“I am encouraged by President Trump’s promise to ‘unleash the full potential of American industry and American innovation,’” Chadwick writes. “As an industry consisting entirely of innovators, both small and large, we have an excellent opportunity to shape and benefit from the Trump Administration’s pro-innovation policies.”
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes transparency, competition and innovation. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Wednesday, November 20, 2024—This week, Bethany Reitsma, Senior Manager of Industry Relations at the Travel Technology Association (Travel Tech), participated in the Young Leaders Summit at the Phocuswright Conference in Phoenix, AZ. Identified as one of a small group of rising leaders shaping the future of the travel industry, Bethany joined 26 other future leaders for programming over the course of two-days at the summit.
The Young Leaders Summit brings together the industry’s best and brightest leaders aged 35 and under to participate in interactive sessions and roundtable discussions designed to bring together the future generation of the travel industry to connect, debate, and collaborate with other rising stars.
“I’m honored to have been selected to participate in Phocuswright’s Young Leaders Summit and to represent Travel Tech among a group of fellow rising leaders,” said Bethany Reitsma. “I’m looking forward to using this experience to strengthen my leadership skills and support Travel Tech’s members.”
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Comments Emphasize Airline Responsibility and Consumer-Friendly Transparency in Family Seating Regulations
November 07, 2024 — The Travel Technology Association (Travel Tech) filed comments on the Department of Transportation’s (DOT) Family Seating Notice of Proposed Rulemaking (NPRM). Travel Tech expressed its support for the DOT’s commitment to ensuring families with young children can sit together on flights without incurring additional fees, while highlighting the need to focus regulatory responsibility on air carriers, which control seating policies.
In its comments, Travel Tech addressed the DOT’s proposed requirement for airlines to facilitate family seating and emphasized that ticket agents, including online travel agencies and other intermediaries, do not have control over seating assignments. Travel Tech underscored the importance of making certain the regulation clearly identifies air carriers as responsible for implementing family seating accommodations.
“Travel Tech supports the DOT’s efforts to improve families’ travel experience,” said Laura Chadwick, President & CEO of the Travel Technology Association. “Our priority is ensuring that the final rule prioritizes airlines’ role in seating assignment without burdening ticket agents. Clear, targeted regulations will prevent confusion and help families enjoy a more seamless travel experience.”
Travel Tech’s comments included a recommendation to refine the term “online platform” in the rule to specifically apply to air carriers’ own websites and apps. This adjustment would prevent any unintended impact on third-party booking platforms and other intermediaries. Additionally, Travel Tech urged the DOT to confirm that any required refunds for families unable to secure adjacent seating should be the exclusive responsibility of the air carrier, as ticket agents do not have the necessary control over seating arrangements to facilitate these refunds.
Travel Tech also noted the importance of ensuring ticket agents and intermediaries have access to complete, real-time seating information to provide consumers with the transparency they need to make informed decisions when booking travel.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Tuesday, October 22, 2024 —The Travel Technology Association (Travel Tech), the voice of the travel technology industry advocating for public policy that empowers consumer choice through marketplace transparency and competition, has hired Brandon Palumbo as its new Director of Policy and Government Relations. In this role, Palumbo will support the association’s work with the federal government.
Palumbo joins Travel Tech from Michael Best Strategies, where he worked on government relations, policy research and legislative affairs. Prior to his work at Michael Best Strategies, he served as a legislative assistant for U.S. Senator Ron Johnson (R-WI) and previously for U.S. Senator John Kennedy (R-LA).
“I am pleased to welcome Brandon to the Travel Tech Association,” said Laura Chadwick, President and CEO of Travel Tech. “Brandon will bring a depth of experience, passion for policy expertise, and understanding of tech policy issues impacting traveler choice to the role.”
“I’m excited to join Travel Tech to support its mission of empowering traveler choice,” said Brandon Palumbo. “I’m looking forward to applying my eight years of experience on and off Capitol Hill to support both policymakers and Travel Tech’s members.”
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Thursday, September 19, 2024 — Earlier this week, the Travel Technology Association (Travel Tech) hosted a virtual webinar featuring experts from Wiley Rein, LLC to offer information and insights about the FTC’s final rule on combatting fake and deceptive reviews and what it means for travel technology companies.
The panelists provided an overview of the FTC’s final rule, focusing on what constitutes a deceptive practice and the enforcement actions the government is taking to combat AI-generated fake reviews. The panelists also covered the rule’s prohibitions on buying positive or negative reviews, the new standards of liability for review sites, and best practices for spotting and reporting deceptive reviews.
The panelists also noted Travel Tech’s involvement in the final ruling, highlighting how the FTC adopted the Association’s recommendations as part of comments filed in response to the FTC’s then-proposed rule, urging the Commission to revise its “known or should have known” standard to avoid unduly burdening review platforms.
“Ensuring the integrity and reliability of reviews is critical to preserving consumer trust and confidence as they plan their travel, no matter the occasion or destination,” said Laura Chadwick, President and CEO of Travel Tech. “Travel Tech is pleased the FTC adopted our recommendations and is proud to continue working with our member companies to protect the integrity of their platforms and reviews.”
Panelists from Wiley Rein included Stephen Conley, Associate in Telecom, Media, and Technology; Duane Pozza, Partner; and Kathleen Scott, Partner and featured remarks from Laura Chadwick, President and CEO of the Travel Technology Association.
The webinar recording is exclusively available to Travel Tech members. For more information about membership, please reach out to Bethany Reitsma.
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Thursday, September 12, 2024 — Earlier this week, Travel Tech CEO Laura Chadwick participated in panel discussion organized by the National Consumers League (NCL) about Flight Delay Compensation in the U.S. The panel was led by moderator John Breyault from the NCL. The panel also included Michael Negron, Special Assistant to the President for Economic Policy at the White House, Teresa Murray from the Public Interest Research Group, and Tomasz Pawliszyn from AirHelp, a Travel Tech Advocate member company. At the event, U.S. Senator Ed Markey (D-MA) provided remarks about his efforts to eliminate hidden fees and expand travelers’ rights.
The panel discussed the prospect and impact of the U.S. Department of Transportation (DOT) proposing rules requiring airlines to compensate passengers of disrupted flights, bringing the U.S. in line with policies found in the E.U., Canada, and other and other jurisdictions.
Travel Tech President & CEO Laura Chadwick’s remarks centered on keeping the responsibility for flight delay compensation, should these policies be proposed and adopted by the DOT, on the airlines and no other entity, including ticket agents.
“When it comes to flight delay compensation, only airlines should be held responsible for controllable flight delays, like crew shortages, scheduling errors, or aircraft maintenance issues. The same principle applies when travelers are bumped by airlines from their flights and no one else; the same should apply here,” said Chadwick.
Tomasz Pawliszyn, CEO of Travel Tech member company Airhelp, discussed how flight delay compensation works in the European Union and how Airhelp helped over 4 million passengers last year, putting money back in the pockets of travelers.
“We see that families are the ones who apply for compensation more than anyone else because then you have the whole family with you and you have to cover the cost of four or five people, and you are missing work and the kids are missing school and you have to rent a car to go back to the hotel maybe for another night, and so that’s why the compensation is there and why it was brought into Europe and other countries…for the families and people with a smaller wallet,” Pawliszyn said.
In May 2023, the DOT announced plans to initiate a rulemaking to require U.S. and foreign air carriers to adopt and adhere to customer service plans identifying essential services (meals, rebooking, hotel, transportation to or from hotel, timely customer service) and compensation which airlines would be required to provide to mitigate passenger inconveniences when the cause of a cancellation or delay for flights to, within and from the United States due to circumstances within the airline’s control. To date, the DOT has not yet released this proposed rule but does maintain a online dashboard to hold airlines accountable to passengers when airline-caused delays or cancellations occur.
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Tuesday, September 3rd, 2024 —
Reviews are crucial to the travel industry, helping consumers choose between competing options. With the advent of generative AI, efforts to police the authenticity of such reviews have become far more challenging.
While deceptive reviews have always been illegal, last month, the Federal Trade Commission issued a final rule spelling out clearly deceptive practices, strengthening enforcement actions, and banning AI-generated fake reviews.
Join Travel Tech on Tuesday, September 17th, 2024, at 1:00 pm for a free webinar featuring attorneys Stephen Conley, Duane Pozza, and Kathleen Scott of Wiley for a deep dive into the FTC’s new final rule and what it means for you and your travel tech company.
“Travel Tech is pleased the FTC adopted our recommendation regarding the “knew or should have known” standard for review hosting platforms. Doing so reflects that the rule is targeting bad actors that intend to commit fraud through fake reviews,” saidLaura Chadwick, President and CEO of the Travel Technology Association.
“The integrity of reviews is essential to maintaining the trust and confidence of customers as they plan their travel near and far. Travel Tech members invest significant resources in robust trust and safety operations to protect the reliability of the reviews appearing on their platforms.”
Last year, Travel Tech submitted comments in response to the FTC’s then-proposed rule, urging the Commission to revise its “know or could have known” standard to avoid unduly burdening review platforms. In the Final Rule, the Commission wrote that “…the most appropriate standard for imposing liability under § 465.2(b)…is the “knew or should have known standard.” As discussed above, those paragraphs were not intended to apply to consumer review hosting and § 465.2(d)(2) now contains an explicit exemption for consumer review hosting.”
The FTC’s Final Rule also prohibits the sale or purchase of fake or deceptive reviews and allows the agency to seek civil penalties against knowing violators. It bans company-controlled review websites, review suppression, insider reviews and consumer testimonials, and misuse of fake social media indicators, among other provisions.
Travel Tech will host a free industry webinar, “#1 Five Star Webinar: Unpacking the New FTC Rule on Fake and Deceptive Reviews” on Tuesday, September 17th featuring attorneys Stephen Conley, Duane Pozza, and Kathleen Scott of Wiley. Register here.
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
August 15, 2024 – Today, Laura Chadwick, President and CEO of the Travel Technology Association, released the following statement in response to the recent decision in the United States v. Google LLC case, which found that Google violated Section 2 of the Sherman Antitrust Act:
“This landmark ruling from U.S. District Court Judge Amit Mehta proves what the travel technology industry already knew: Google abuses dominance in the search engine market. In doing so, it has an outsized impact on travel by suppressing competition and transparent choice for consumers.
“The Travel Technology Association is grateful that the U.S. Department of Justice pursued this case. While we fully expect Google to appeal this decision and understand the case will continue to move through the court system, we are hopeful that the court’s potential remedies will limit Google’s overall ability to suppress consumer choice and restore competition to the search market.”
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The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Join the Travel Technology Association for the second annual Soapbox Industry Debate at the Phocuswright Conference in Phoenix, AZ held on November 19-21, 2024.
The Soapbox is a forum for travel technology innovators to voice their thoughts and opinions on the hot button policy issues of the day and learn about advocacy efforts in the industry.
This year’s session will unpack the impact of the U.S. elections on the travel technology industry. An expert panel will kick off the debate followed by an interactive discussion covering issues like AI regulation, concerns about big tech, data privacy, “junk” fees, support for startups and more.
Join Laura Chadwick, President and CEO, Travel Technology Association, Lara Tennyson, Head of US Federal Affairs, Booking Holdings, Emmett O’Keefe, Director of Federal & State Government Relations, Sabre Inc., and Jason Scism, Founder and CEO, DreamGuest as we debate these critical industry topics.
Per DOT’s newly-released revision, airlines must now “promptly” return consumers’ funds to ticket agents. DOT previously declined to require airlines to do so in the original version of its final Refund rule, which placed an unfair financial burden on ticket agents.
“Ticket agents’ core purpose is to serve consumers and act on their behalf in merchant-of-record situations,” said Laura Chadwick, Travel Tech President & CEO. “When refunds are required, consumers are due back their money from airlines and no one else. We are thankful the U.S. Department of Transportation quickly heeded our request to protect consumers and ticket agents alike.”
Travel Tech first raised its concerns about the DOT’s proposed changes to the refund timeline regarding when airlines return consumer funds to ticket agents when ticket agents are the merchant of record in its comments submitted in December 2022. Chadwick also testified on this matter at DOT’s Public Hearing on Airline Ticket Refunds and Consumer Protections held on March 21, 2023.
Travel Tech released a statement about the DOT’s final Refund rule, expressing its disappointment that such a provision was not included. Subsequently, Travel Tech supported an amendment clarifying the timing of ticket agent-issued refunds to the recently passed Federal Aviation Administration (FAA) Reauthorization Act of 2024 (H.R. 3935).
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Legislation includes key provision to protect intermediaries when hotels provide inaccurate resort fee information
Wednesday, July 30, 2024 – The Travel Technology Association (Travel Tech) issued a letter of endorsement for an amendment to S.2498, the Hotel Fees Transparency Act of 2024, offered by Senator Amy Klobuchar (D-MN) and supported by Senator Jerry Moran (R-KS). The amended bill was reported favorably by U.S. Senate Commerce Committee today.
S.2498, the Hotel Fees Transparency Act, as amended, will provide much-needed transparency about resort and other mandatory fees directly benefiting American consumers. It will require consumers to be shown the total price for hotel rooms and other places of short-term lodging, including the nightly rate and all mandatory fees, for the first time in federal law. This consistency is critical since consumers very often search for options across state lines.
“Travel Tech strongly supports the amended Hotel Fees Transparency Act. This legislation will provide consumers with complete and consistent pricing details—not only the room rate but also the mandatory fees set and assessed by the hotel—no matter where they live and how they shop for lodging,” stated Laura Chadwick, President and CEO of Travel Tech. “Promoting transparency is a top priority of Travel Tech and its members. S.2498 will enable travelers to plan more effectively while promoting fair marketplace competition.”
S.2498, the Hotel Fees Transparency Act, as amended, includes an important provision sought by Travel Tech to protect the indirect distribution channel when hotels provide inaccurate resort fee information. The bill provides intermediaries with a “rebuttable presumption of compliance”
“Travel Tech is grateful to have worked with Senators Klobuchar and Moran, Chairwoman Cantwell, and Ranking Member Cruz on this important, bipartisan common-sense provision,” said Chadwick. “Only hotels know if their resort fees are accurate. S.2498, as amended, rightly requires them to provide accurate resort fee information to consumers shopping for travel in the direct and indirect channels.”
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Tax has a disproportionate and outsized impact on travel tech industry
July 24, 2024 – Today, Travel Tech sent a formal letter to Ambassador Katherine Tai, the United States Trade Representative, strongly urging the Biden Administration to take decisive action in response to Canada’s newly implemented digital services tax (DST), given its outsized impact on the travel technology industry.
The Canada digital service tax applies to companies providing digital services, including online marketplaces, with an annual global revenue threshold of at least €750 million and revenue of at least CAD $20 million from digital services provided to Canadian users and does so retroactively to January 2022.
“Our members are at the forefront of digital innovation in travel, connecting consumers with travel service suppliers,” stated Laura Chadwick, President & CEO of Travel Tech. “The unequal impact of Canada’s DST threatens to undermine transparency and distort competition in the travel industry, ultimately harming consumers.”
Travel Tech’s letter details how Canada’s bluntly applied digital services tax on online marketplaces only impacts travel technology industry members but not individual travel service suppliers like hotels and airlines, even though they are selling the same exact rooms and airline tickets.
The letter also addresses Travel Tech’s significant objections to Canada’s methodology of taxing gross revenue rather than net income for digital services. It points out that while digital service companies may earn the same gross revenue, they may have a different cost base resulting in very different margins. For example, even though most of the revenue collected by Online Travel Agents is conveyed to individual travel service suppliers, they will still be responsible for the tax on the full revenue amount.
Travel Tech also expresses its concern about the dangerous precedent of Canada’s digital services tax. Canada’s unilateral action will undermine ongoing international efforts, led by the OECD and G20, to establish a consensus on global digital taxation standards.
“We urge a swift and robust response to Canada’s DST,” Chadwick concluded. “By leveraging USTR’s authority, the United States can advocate for a resolution that upholds fairness, transparency, and the principles of international cooperation in taxation.”
About Travel Tech
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
Video highlights Travel Tech members, large and small, advocating for the travel tech industry with Congressional policymakers
In May 2024, Travel Tech held its first annual Policy & Innovation Showcase on Capitol Hill. Culminating in more than 200 attendees, the event provided an opportunity for policymakers, their staff, and members of the media to interact with Travel Tech member companies, both large and small, and learn about their work to make the travel experience more transparent, competitive, and innovative for consumers.
Check out Travel Tech’s recap video for highlights from the event:
Save the Date: Travel Tech Policy & Innovation Showcase, May 2025
Travel Tech is excited to announce that preparations are already underway for next year’s Showcase event. Mark your calendars for the Travel Tech Policy & Innovation Showcase in May 2025, where member companies will have the opportunity to interact with policymakers, their staff, and media as well as participate in panel discussions and meet with their Congressional representatives.
Seal identifies member companies, both large and small, as travel tech industry leaders
Monday, July 1st, 2024 — Today, the Travel Technology Association (Travel Tech) introduced a web-verified Membership Seal for its members’ exclusive use. This seal identifies each Travel Tech member company as a leader supporting the travel technology industry through education and advocacy.
“The travel technology industry now and in the future will be greatly impacted by public policy, whether it’s federal, state and local, or international. And it’s no longer limited to traditional travel issues but new and sweeping tech policies, too,” said Laura Chadwick, Travel Tech President & CEO. “Travel Tech members, both large and small, have made the commitment to ensure the travel tech industry’s voice is heard and heeded by policymakers.”
Travel Tech’s new membership seal helps policymakers and the public to identify genuine Travel Tech members. The seal is an exclusive benefit for Travel Tech members and can only be downloaded by them.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
Study shows short-term rentals generated $2.2 billion in economic activity for Maui and $11.3 billion across Hawaii in 2023
June 13, 2024, in KAHULUI – Today, the Travel Technology Association and Hawaii economic consultant Kloninger & Sims released a study on the economic and fiscal impacts of the short-term rental market in Maui County and across the state.
According to the report, under Mayor Richard Bissen’s proposal to phase out approximately 7,000 short-term rentals on the Minatoya list, Maui County could lose up to $91.8 million in annual tax revenue and up to $280.9 million in total tax losses if all short-term rentals are discontinued in the county. If other counties followed suit and phased out short-term rentals, the State could lose as much as $554 million in annual tax revenue.
The study also underscores the significant economic activity short-term rentals contribute to Maui and Hawaii yearly. The analysis found that short-term rental guests in Maui County directly spent $2.2 billion in 2023, resulting in $4 billion in economic activity. Across Hawaii, short-term rentals generated $11.3 billion in economic activity in 2023 and 66,000 jobs.
Key Findings:
If all short-term rental units on the Minatoya List are phased out, Maui County could incur the following annual economic and fiscal losses:
$53.3 to $91.8 million in real property (RPT), transient accommodations (TAT), and general excise tax (GET) to Maui County
$1.3 billion in economic output
7,800 jobs
If all short-term rental units in Maui County are phased out, the following annual economic and fiscal losses could occur:
$128.3 to $280.9 million in RPT, TAT and GET to Maui County
$2.2 billion in economic output
23,000 jobs
If all short-term rental units throughout the state are phased out by the counties, the following annual economic and fiscal losses could occur:
$803.3 to $955.9 million in taxes to the State and Counties, that includes:
$554 million in State TAT and GET
$121 million in all county GET and TAT surcharges
$128.3 to $280.9 in Maui RPT
$11.3 billion in economic output
66,000 jobs
“Roughly a third of all visitors to Hawaii use short-term rentals. On Maui, that ratio is even higher,” said Erik Kloninger, economist and partner of Kloninger & Sims. “Reducing the number of short-term rentals would limit accommodation options and likely lead to a decrease in visitors, resulting in job losses across various sectors of the economy and a significant shortfall in tax revenue for Maui County and the State.”
“Short-term vacation rentals have been a staple of the Maui economy for decades,” said Laura Chadwick, President and CEO of Travel Tech. “They’ve opened the island’s beauty to countless visitors and provided jobs and tax revenue to support the local community. We hope Maui and Hawaii leaders will consider other options to balance the economic benefits of short-term rentals and housing needs of the community.”
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
About Kloninger & Sims Consulting, LLC
Kloninger & Sims is led by principals Erik Kloninger and Mimi Sims. The firm focuses primarily on market and financial analyses for Hawaii’s hospitality and real estate industries. Kloninger & Sims has worked on various projects in the private, non-profit, and government sectors including projects for the Hawaii Tourism Authority (HTA), Hawaii State Department of Business Economic Development and Tourism (DBEDT), major hotel brands, ali‘i trusts, and many others.
Recent FAA Reauthorization bill directs DOT to address issues with its Refunds and Other Consumer Protections final rule
“Ticket agents’ core purpose is to serve consumers and act on their behalf in merchant-of-record situations,” said Laura Chadwick, Travel Tech President & CEO. “When refunds are required, consumers are due back their money from airlines and no one else. We are thankful Congress has directed DOT to take up this new rulemaking to protect consumers and ticket agents alike.”
In its Refunds and Other Consumer Protections final rule, published on April 26, 2024, DOT declined to require airlines to provide prompt refunds to consumers when ticket agents serve as the merchant of record. This will create situations wherein ticket agents must provide refunds to consumers without first receiving consumers’ funds back from the airlines.
To rectify DOT’s decision, at Travel Tech’s urging, Congress included a provision in the Securing Growth and Robust Leadership in American Aviation Act that states, “(2) TRANSFER OF FUNDS.—The Secretary shall issue regulations requiring air carriers and foreign air carriers to promptly transfer funds to a ticket agent if—“(A) the Secretary has determined that the ticket agent is responsible for providing the refund; and “(B) the ticket agent does not possess the funds of the passenger. (Sec. 503, Refunds)
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
June 5, 2024, Washington, DC – Travel Tech recently hosted its inaugural Policy & Innovation Showcase on Capitol Hill. Travel technology stalwarts like Sabre, Booking Holdings, Travelport, Chase Travel Group, and Amadeus were joined by Travel Tech’s Advocate-level members.
In her welcome remarks, Travel Tech President and CEO Laura Chadwick noted, “We’re especially excited to welcome several of our newest advocate members. These startups are addressing unique travel challenges in innovative ways.”
AirHelp, DreamGuest, and Group Travel Odyssey – three leading innovators in the travel technology space – demonstrated the cutting-edge technologies they’re using to revolutionize travel. Alongside other Travel Tech member companies, they had the opportunity to engage with Members of Congress, policymakers, and key stakeholders in the travel industry. Each of these organizations brings a unique perspective to the conversation around travel in Washington, DC and throughout the country.
AirHelp is the world’s largest tech company helping passengers navigate flight disruptions, taking the hassle out of applying for compensation. “By joining Travel Tech, we’re able to increase awareness of traveler rights and raise the voice of travelers with policymakers and regulators,” said CEO Tomasz Pawliszyn.
Group Travel Odyssey applies technology to streamline the group travel experience. By consolidating all aspects of group travel – from marketing and accounting to tour operations and on-the-road management – into one convenient, easy-to-use package, GTO puts trip information at travelers’ fingertips.
“It may sound corny, but I’ve seen enough of the world to know that the U.S. gets a lot of things right,” said GTO Director Kory Vrieze. “I’m excited to add GTO’s voice to Travel Tech’s efforts in Washington, DC. It’s critical that our industry educates lawmakers on the immense power technology holds to open up the world of travel to everyone.”
DreamGuest is a first-of-its-kind program that allows hosts to screen, incentivize, and reward considerate guests. By providing tools and opportunities for property owners to prevent disruptive individuals from staying at their homes and other facilities, they serve as a safeguard that empowers hosts to make informed decisions and reward good behavior.
“Throughout my career, I’ve witnessed the power of trade associations to bring together diverse interests to achieve common goals,” said DreamGuest co-founder Jason Scism. “I was eager to join the Travel Technology Association to start working with my peers to combine smart policies with new and innovative travel solutions.”
More than 200 attendees, including Rep. Sam Graves (R, MO-6), Rep. Dina Titus (D, NV-1), Rep. Darren Soto (D, FL-9), and Rep. Darrell Issa (R, CA-48) attended the Innovation & Policy Showcase.
Late last year Travel Tech expanded its membership eligibility for the first time in 25 years to include small and mid-sized companies. Participation at the Innovation & Policy Showcase is just one of the many benefits Advocate-level members can take advantage of.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
May 29, 2024 — In recognition of its 25th anniversary, the Travel Technology Association (Travel Tech) held its first-ever Policy & Innovation Showcase last week on Capitol Hill. Culminating in more than 200 attendees, the event provided an opportunity for policymakers, their staff, and members of the media to interact with Travel Tech member companies and learn about their work to make the travel experience more transparent, competitive, and innovative for consumers.
During the Showcase, Travel Tech member companies demonstrated how they are revolutionizing the travel industry by modernizing digital retail, using scalable technology, and embracing AI tools.
“For 25 years, Travel Tech members have consistently been at the forefront of travel innovation,” said Laura Chadwick, President & CEO of Travel Tech, during her remarks. “They changed how travelers access information, compare options, and shop for travel. Travel Tech has supported our members in bringing greater transparency and choice to the travel marketplace, and we continue to advocate for public policies to empower traveler choice.”
This year, Travel Tech presented its first annual Innovation Leadership Award to two Congressional champions – Congressman Sam Graves (R, MO-6), Chairman of the U.S. House Transportation and Infrastructure Committee, and Congresswoman Dina Titus (D, NV-1), Co-Chair of the Congressional Travel and Tourism Caucus.
“We applaud Chairman Graves and Congresswoman Titus’s significant contributions and dedication to improving the travel experience, from research and booking to take-off and landing, and beyond,” Chadwick said.
We applaud their significant contributions and dedication to improving the travel experience, from research and booking to take-off and landing, and beyond.
Rep. Darren Soto (D, FL-9) and Rep. Darrell Issa (R, CA-48) were among the more than 200 Hill attendees who had the benefit of learning first-hand the impact of travel technology companies.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Travel Tech will celebrate its 25th anniversary with event on Capitol Hill
May 20, 2024 — In recognition of its 25th anniversary, the Travel Technology Association (Travel Tech) will hold its first-ever Policy & Innovation Showcase event on Capitol Hill on Wednesday, May 22nd, 2024 from 5:00 to 7:00 pm.
This widely-attended event will be held in the Rayburn House Office Building foyer, overlooking the U.S. Capitol, during National Travel & Tourism Week. Policymakers, their staff, and members of the media will have the opportunity to interact with Travel Tech member companies and learn about their work to make the travel experience more transparent, competitive, and innovative for consumers.
At the Showcase, policymakers and congressional staff will learn how Travel Tech member companies are ushering in the future of travel by modernizing digital retail, using scalable technology, and embracing AI tools.
The event will feature remarks by Travel Tech President & CEO Laura Chadwick, who will present Travel Tech’s Innovation Leadership Award to members of Congress selected by the Travel Tech Board of Directors. We are honoring the U.S. House of Representatives Committee on Transportation and Infrastructure Chairman Sam Graves (R, MO-6) and the Congressional Travel and Tourism Caucus Co-Chair Dina Titus (D, NV-1), for their achievements in empowering traveler choice and championing travel innovation.
“Twenty-five years ago, our industry pioneers knew public policy supporting transparency, competition, and innovation would be essential to innovating the travel sector,” said Chadwick. “These same issues are as relevant today as they were back then. We look forward to celebrating both our history and our future at our Policy & Innovation Showcase.”
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
May 16, 2024, Washington, DC – Today, the Travel Technology Association (Travel Tech) applauded the signing of the Federal Aviation Administration (FAA) Reauthorization Act of 2024 (H.R. 3935) into law by President Joe Biden. This new law is the result of a comprehensive, bipartisan effort to reauthorize the FAA and aviation infrastructure and safety programs for five years.
“Congressional leaders worked tirelessly to pass this legislation and we appreciate their consideration and inclusion of many of Travel Tech’s priorities,” said Laura Chadwick President and CEO of Travel Tech. “By giving Travel Tech members a voice in important policymaking efforts at the U.S. Department of Transportation, our industry can work to expand the transparency and choice travelers have come to expect.”
Ticket agents will now be able to provide valuable insights about the indirect distribution channel not currently reflected in the advisory committee and help policymakers meet their mission. This is a significant step forward that will enhance the role of ticket agents and improve the overall travel experience for consumers. A Ticket Agent representative has also been included in the law’s new Passenger Experience Advisory Committee, which is tasked with advising the Secretary and the Administrator in carrying out activities relating to the improvement of the passenger experience in air transportation customer service. (see Sec. 517)
Travel Tech also commends Congress for directing the DOT to begin the rulemaking process on refund requirements between airlines and ticket agents. Ticket Agents are not in a financial position to provide refunds without first receiving the passengers’ funds back from the airlines, and it is crucial that the Secretary of Transportation begin to set this standard as quickly as possible. (see Sec. 503, Application to Ticket Agents)
Finally, the new law will keep intact the DOT’s Full Fare Advertising Rule (FFAR), a critical policy that requires the entire price for airfare, including government-assessed taxes and fees, be disclosed to consumers in the first instance following an itinerary search. The FFAR was to be repealed per the House-passed version of the bill. The FFAR allows consumers to effectively compare and shop for the best airline ticket options to meet their needs and budget.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact media@traveltech.org.
Travel Tech Applauds Final Passage of the FAA Reauthorization Bill with Association Priorities Included
Wednesday, May 20, 2026 — The Travel Technology Association (Travel Tech), a non-profit organization dedicated to promoting and protecting the travel technology industry, will honor Rep. Rick Larsen (D-WA), Ranking Member of the House Transportation & Infrastructure Committee, and Rep. Young Kim (R-CA) with Travel Tech’s Innovation Leadership Award at its third annual Policy & Innovation […]
