June 5, 2024, Washington, DC – Travel Tech recently hosted its inaugural Policy & Innovation Showcase on Capitol Hill. Travel technology stalwarts like Sabre, Booking Holdings, Travelport, Chase Travel Group, and Amadeus were joined by Travel Tech’s Advocate-level members.
In her welcome remarks, Travel Tech President and CEO Laura Chadwick noted, “We’re especially excited to welcome several of our newest advocate members. These startups are addressing unique travel challenges in innovative ways.”
AirHelp, DreamGuest, and Group Travel Odyssey – three leading innovators in the travel technology space – demonstrated the cutting-edge technologies they’re using to revolutionize travel. Alongside other Travel Tech member companies, they had the opportunity to engage with Members of Congress, policymakers, and key stakeholders in the travel industry. Each of these organizations brings a unique perspective to the conversation around travel in Washington, DC and throughout the country.
AirHelp is the world’s largest tech company helping passengers navigate flight disruptions, taking the hassle out of applying for compensation. “By joining Travel Tech, we’re able to increase awareness of traveler rights and raise the voice of travelers with policymakers and regulators,” said CEO Tomasz Pawliszyn.
Group Travel Odyssey applies technology to streamline the group travel experience. By consolidating all aspects of group travel – from marketing and accounting to tour operations and on-the-road management – into one convenient, easy-to-use package, GTO puts trip information at travelers’ fingertips.
“It may sound corny, but I’ve seen enough of the world to know that the U.S. gets a lot of things right,” said GTO Director Kory Vrieze. “I’m excited to add GTO’s voice to Travel Tech’s efforts in Washington, DC. It’s critical that our industry educates lawmakers on the immense power technology holds to open up the world of travel to everyone.”
DreamGuest is a first-of-its-kind program that allows hosts to screen, incentivize, and reward considerate guests. By providing tools and opportunities for property owners to prevent disruptive individuals from staying at their homes and other facilities, they serve as a safeguard that empowers hosts to make informed decisions and reward good behavior.
“Throughout my career, I’ve witnessed the power of trade associations to bring together diverse interests to achieve common goals,” said DreamGuest co-founder Jason Scism. “I was eager to join the Travel Technology Association to start working with my peers to combine smart policies with new and innovative travel solutions.”
More than 200 attendees, including Rep. Sam Graves (R, MO-6), Rep. Dina Titus (D, NV-1), Rep. Darren Soto (D, FL-9), and Rep. Darrell Issa (R, CA-48) attended the Innovation & Policy Showcase.
Late last year Travel Tech expanded its membership eligibility for the first time in 25 years to include small and mid-sized companies. Participation at the Innovation & Policy Showcase is just one of the many benefits Advocate-level members can take advantage of.
Learn more about the Advocate-level membership: https://traveltech.org/join-us/
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
May 29, 2024 — In recognition of its 25th anniversary, the Travel Technology Association (Travel Tech) held its first-ever Policy & Innovation Showcase last week on Capitol Hill. Culminating in more than 200 attendees, the event provided an opportunity for policymakers, their staff, and members of the media to interact with Travel Tech member companies and learn about their work to make the travel experience more transparent, competitive, and innovative for consumers.
During the Showcase, Travel Tech member companies demonstrated how they are revolutionizing the travel industry by modernizing digital retail, using scalable technology, and embracing AI tools.
“For 25 years, Travel Tech members have consistently been at the forefront of travel innovation,” said Laura Chadwick, President & CEO of Travel Tech, during her remarks. “They changed how travelers access information, compare options, and shop for travel. Travel Tech has supported our members in bringing greater transparency and choice to the travel marketplace, and we continue to advocate for public policies to empower traveler choice.”
This year, Travel Tech presented its first annual Innovation Leadership Award to two Congressional champions – Congressman Sam Graves (R, MO-6), Chairman of the U.S. House Transportation and Infrastructure Committee, and Congresswoman Dina Titus (D, NV-1), Co-Chair of the Congressional Travel and Tourism Caucus.
“We applaud Chairman Graves and Congresswoman Titus’s significant contributions and dedication to improving the travel experience, from research and booking to take-off and landing, and beyond,” Chadwick said.
We applaud their significant contributions and dedication to improving the travel experience, from research and booking to take-off and landing, and beyond.
Rep. Darren Soto (D, FL-9) and Rep. Darrell Issa (R, CA-48) were among the more than 200 Hill attendees who had the benefit of learning first-hand the impact of travel technology companies.
Showcase event sponsors and exhibitors included Sabre, Booking Holdings, Travelport, Chase Travel Group, Amadeus, Tripadvisor, Expedia Group, and Airbnb. Travel Tech advocate members were also in attendance as exhibitors, including AirHelp, DreamGuest, and Group Travel Odyssey. Phocuswright served as the event media partner.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents the leading innovators in travel technology, including online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
May 20, 2024 — In recognition of its 25th anniversary, the Travel Technology Association (Travel Tech) will hold its first-ever Policy & Innovation Showcase event on Capitol Hill on Wednesday, May 22nd, 2024 from 5:00 to 7:00 pm.
This widely-attended event will be held in the Rayburn House Office Building foyer, overlooking the U.S. Capitol, during National Travel & Tourism Week. Policymakers, their staff, and members of the media will have the opportunity to interact with Travel Tech member companies and learn about their work to make the travel experience more transparent, competitive, and innovative for consumers.
Event sponsors and exhibitors include Sabre, Booking Holdings, Travelport, Chase Travel Group, Amadeus, Tripadvisor, Expedia Group, and Airbnb. Other exhibitors include AirHelp, DreamGuest, and Group Travel Odyssey. Phocuswright will also be attending the event as the media partner.
At the Showcase, policymakers and congressional staff will learn how Travel Tech member companies are ushering in the future of travel by modernizing digital retail, using scalable technology, and embracing AI tools.
The event will feature remarks by Travel Tech President & CEO Laura Chadwick, who will present Travel Tech’s Innovation Leadership Award to members of Congress selected by the Travel Tech Board of Directors. We are honoring the U.S. House of Representatives Committee on Transportation and Infrastructure Chairman Sam Graves (R, MO-6) and the Congressional Travel and Tourism Caucus Co-Chair Dina Titus (D, NV-1), for their achievements in empowering traveler choice and championing travel innovation.
“Twenty-five years ago, our industry pioneers knew public policy supporting transparency, competition, and innovation would be essential to innovating the travel sector,” said Chadwick. “These same issues are as relevant today as they were back then. We look forward to celebrating both our history and our future at our Policy & Innovation Showcase.”
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
May 16, 2024, Washington, DC – Today, the Travel Technology Association (Travel Tech) applauded the signing of the Federal Aviation Administration (FAA) Reauthorization Act of 2024 (H.R. 3935) into law by President Joe Biden. This new law is the result of a comprehensive, bipartisan effort to reauthorize the FAA and aviation infrastructure and safety programs for five years.
“Congressional leaders worked tirelessly to pass this legislation and we appreciate their consideration and inclusion of many of Travel Tech’s priorities,” said Laura Chadwick President and CEO of Travel Tech. “By giving Travel Tech members a voice in important policymaking efforts at the U.S. Department of Transportation, our industry can work to expand the transparency and choice travelers have come to expect.”
Several of Travel Tech’s legislative priorities were reflected in the final version of the bill. Ticket agents, including online travel agents, Global Distribution Systems, and travel management companies, are a critical part of the travel ecosystem. The new law requires that ticket agents must now be consulted as appropriate by the U.S. Department of Transportation’s (DOT) Aviation Consumer Protection Advisory Committee (ACPAC), a critical body responsible for evaluating and providing recommendations on consumer protection programs in the aviation industry. (see Sec. 508)
Ticket agents will now be able to provide valuable insights about the indirect distribution channel not currently reflected in the advisory committee and help policymakers meet their mission. This is a significant step forward that will enhance the role of ticket agents and improve the overall travel experience for consumers. A Ticket Agent representative has also been included in the law’s new Passenger Experience Advisory Committee, which is tasked with advising the Secretary and the Administrator in carrying out activities relating to the improvement of the passenger experience in air transportation customer service. (see Sec. 517)
Travel Tech also commends Congress for directing the DOT to begin the rulemaking process on refund requirements between airlines and ticket agents. Ticket Agents are not in a financial position to provide refunds without first receiving the passengers’ funds back from the airlines, and it is crucial that the Secretary of Transportation begin to set this standard as quickly as possible. (see Sec. 503, Application to Ticket Agents)
Finally, the new law will keep intact the DOT’s Full Fare Advertising Rule (FFAR), a critical policy that requires the entire price for airfare, including government-assessed taxes and fees, be disclosed to consumers in the first instance following an itinerary search. The FFAR was to be repealed per the House-passed version of the bill. The FFAR allows consumers to effectively compare and shop for the best airline ticket options to meet their needs and budget.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
On Wednesday, May 8th, Travel Tech hosted airline industry attorneys Jol A. Silversmith and Barbara Marrin of KMA Zuckert to outline the “Top 7 Takeaways on the New U.S. DOT Ancillary Fee and Refunds Rules.”
As discussed in the webinar, both rules have serious implications for both large and small travel technology businesses.
Did you miss the live webinar but still want to learn more about how these new rules will impact your business?
Fill out the form below to receive the link to the webinar and a PDF summary of the top seven takeaways:
Disclaimer: The Travel Technology Association is providing this webinar and the accompanying document as educational materials and not as legal advice. You must consult your own legal counsel for specific interpretation and applicability of these rules to you or your company.
Amendment #1954 ensures the fiscal solvency of ticket agents, large and small
May 6, 2024 —The Travel Technology Association (Travel Tech) issued a letter in support of an amendment to the FAA reauthorization bill currently under consideration by the U.S. Senate. Amendment #1954, sponsored by Senator Rand Paul (R-KY), instructs the U.S. Department of Transportation to issue a new regulation within six months to clarify that “a ticket agent shall provide a refund only when such a ticket agent possesses, or has access to, the funds of a passenger.” Similar language was included in H.R. 3935, Securing Growth and Robust Leadership in American Aviation Act, the House-passed FAA reauthorization bill in July 2023.
The U.S. Department of Transportation recently issued its final Refund rule, which requires airlines to automatically provide refunds to passengers who book through their platforms. Per the final rule, ticket agents must make refunds to customers within seven business days when they are the merchant of record. However, the final Refund rule makes no provision on when airlines must provide refunds to ticket agents. As a result, ticket agents will be unfairly forced to make refunds without first having the customers’ funds returned by airlines.
“Senator Paul’s Amendment is of utmost importance to ensure the solvency of ticket agents large and small, especially during massive refund events like winter storms and hurricanes,” said Laura Chadwick, President and CEO of Travel Tech. “Ticket agents play no role in airline delays or cancellations yet will be held financially responsible for them, perhaps indefinitely. The U.S. Senate should adopt Amendment #1954 and require the Department to issue a new rule to protect ticket agents when they are the merchant of record.”
Over 100 amendments, including #1954, have been filed in the U.S. Senate ahead of consideration of the newly released bipartisan, bicameral bill to reauthorize the Federal Aviation Administration (FAA). The current authorization for the Federal Aviation Administration ends on May 10, 2024.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
Monday, April 29, 2024 — Last week, the U.S. Department of Transportation announced its final regulations on the transparency of airline ancillary service fees and refunds to customers for delayed and canceled flights.
What do the rules mean and how will they impact your business?
Join Travel Tech on Wednesday, May 8th, 2024, at 1:00 pm for a free webinar featuring airline industry attorneys Jol A. Silversmith and Barbara Marrin of KMA Zuckert.
Airline industry attorneys Jol A. Silversmith and Barbara Marrin will outline the top seven takeaways about these new regulations and answer your questions. Following the webinar, all registrants will receive a written memo about these seven takeaways.
April 24, 2024 — Today, the Department of Transportation issued two final rules impacting the travel tech industry: the transparency of airline ancillary service fees and refunds of airline tickets for delayed or canceled flights.
“Travel Tech has long supported the Department of Transportation’s goals to provide greater transparency to airline consumers on ancillary fees and clear guidelines on how and when refunds are made. Regrettably, today’s final rules fail to account for how these goals can technically be achieved, adding unnecessary costs and confusion for consumers,” said Laura Chadwick, President & CEO of the Travel Technology Association (Travel Tech).
In its ancillary fee comments, Travel Tech strongly advocated that airlines be required to provide critical ancillary fee information to all ticket agents and intermediaries, including GDSs, and not only to consumer-facing ticket agents as proposed by the Department of Transportation. Many ticket agents rely on GDSs to access airline schedules, fares, and availability information. Unfortunately, in the final ancillary fee rule, the Department declined to alter its proposal.
“Unfortunately, by not including GDSs, the very purpose of this rulemaking will be undermined, making it harder for ticket agents to inform consumers about the cost of ancillary services,” said Chadwick. “Had airlines been required to provide ancillary fee data to all ticket agents, transparency for consumers could have been achieved in months, not years. Consumer advocates cited this reason in their comments for supporting Travel Tech’s position.”
The Department’s final refund rule requires airlines and ticket agents (when acting as the merchant of record) to provide refunds to consumers within seven business days. While the rule requires airlines to notify ticket agents “without delay” when a consumer is eligible for a refund, it will still create situations in which ticket agents must provide refunds without first receiving the consumers’ funds back from the airlines.
“The final refund rule will render ticket agents as airlines’ de facto banks, forcing agents to float airlines’ refunds potentially indefinitely. Doing so unfairly places ticket agents in a precarious financial position that risks their ability to provide comparison shopping tools for consumers in the first place.”
The Travel Technology Association calls on Congress to pass its FAA reauthorization legislation. House and Senate versions of the bill include provisions supported by Travel Tech that provide sensible relief from some aspects of the Department’s final ancillary fee and refund rules.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
The American Privacy Rights Act could be the first step in enacting national data privacy reform
April 17, 2024—Today, the House Committee on Energy & Commerce held a hearing on the American Privacy Rights Act of 2024 (APRA), a draft bipartisan, bicameral bill that seeks to create a unified data privacy standard across the United States.
The Travel Technology Association (Travel Tech) has advocated for a single, uniform national privacy law that will protect traveler data and privacy no matter where they live and provide businesses certainty about their responsibilities.
Following the hearing, Laura Chadwick, President and CEO of Travel Tech said:
“A national data privacy standard will provide clarity and consistency for companies and consumers, improving compliance and leading to greater protection for travelers. Most travel companies by their very nature – from hotels to airlines to online travel agents and travel management companies – manage consumer data and could be impacted by such a law. We look forward to working with Members of Congress who are engaged in pushing forward a national standard.”
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
April 1, 2024 – Travel Tech, together with the American Society of Travel Advisors (ASTA) and the Travel Management Coalition, sent letters to the U.S. Senate Committee on Commerce, Science, and Transportation and the U.S. House Committee on Transportation & Infrastructure to highlight the provisions in the House and Senate FAA Reauthorization bills that apply to Travel Management Companies (TMCs) and request amendments and exemptions.
Services provided by contract to TMC customers include duty of care, management of complex itineraries involving larger groups of employees, and of course, changes, cancellations, and re-bookings. TMCs also manage travel for federal government agencies, including our nation’s military. TMC customers do not book or manage travel using online travel platforms available to the general public.
“Travel Tech thanks the leadership of the Senate and House committees for their work to advance the FAA Reauthorization,” said Travel Tech President & CEO Laura Chadwick. “We now ask that you recognize that Travel Management Companies, who do not book or manage travel using online platforms available to the general public, should be exempted from provisions intended for the general public.”
In the letter, the following requests were outlined:
Unless exempted, the proposed requirement would be problematic and unnecessary for corporate agencies, as the systems that TMCs and their business customers use for booking business travel differ from an airline website or online travel agency (OTA) site accessible to the general public.
Sec. 702 of the Senate bill directs the Secretary of Transportation to issue a final rule to apply refund requirements to Ticket Agents in the case of canceled or significantly delayed flights. However, Ticket Agents are not in a fiscal position to provide refunds without first receiving the passengers’ funds back from the airlines. The House bill clarifies this provision and should be fully adopted.
Section 702 of S. 1939 requires Ticket Agents to prominently display on their websites a link that passengers eligible for a refund may use to make a request. This provision would require ticket agents, such as TMCs, who do not serve the general public but have a public website, to comply. However, Travel Management Companies already have specific refund obligations under their contracts. Accordingly, the refund portal provision should exempt ticket agents who provide travel services pursuant to corporate or government contracts.
The Travel Technology Association (Travel Tech) empowers traveler choice by advocating for public policy that promotes marketplace transparency and competition. Travel Tech represents travel technology innovators ranging from dynamic startups, small, and midsize businesses to leading online travel agencies, metasearch engines, short-term rental platforms, global distribution systems, and travel management companies.
To schedule an interview with a Travel Tech spokesperson, contact Bradford Williamson of Glen Echo Group at 202.870.3234 or bwilliamson@glenechogroup.com.
Monday, April 28, 2025 — Today, Laura Chadwick, President and CEO of the Travel Technology Association, released a statement on the passage of H.R.1479, the Hotel Fees Transparency Act of 2025 in the House. “Travel Tech applauds the House for passing H.R. 1479, the Hotel Fees Transparency Act of 2025, which will require consumers to […]
